Irene Li, the founder of Mei Mei in Boston, MA, incorporates constant training into the jobs at Mei Mei: staff learn the finances behind the restaurant thanks to open-book management, they run peer trainings on everything from herbs to pronouns, and they also get external trainings, like one on service for those with alzheimers and dementia. She invests in her staff by teaching them everything she knows, and encouraging them to teach each other, and it pays off — average employee tenure at Mei Mei is 2-3 years.
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